delivery / collection

Orders are typically ready to send (or collect) in 1-2 working days

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FREE SHIPPING on orders over £40 (via Evri)

FREE local collections from Totterdown, Bristol

Evri: arrives 1-2 days from dispatch = £3.50

DPD: arrives 1-2 days from dispatch = £4.75

Royal Mail 2nd class: 2-10 working days = £3.50

Channel Islands (via Royal Mail): 2-10 working days = £4.50

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Unfortunately we don't offer any international shipping (outside of the UK)

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DELIVERY: 

Goods are usually dispatched the same or next working day after receipt of order. If you have any instructions to make your delivery smoother, please use the Order Notes section when ordering (alternatively, please email us straight away).

Evri: you can expect your package to arrive within 1-2 days* from dispatch.

DPD: you can expect your package to arrive within 1-2 days* from dispatch. 

Royal Mail 2nd class: you can expect your package to arrive within 2-10 working days* from dispatch. 

Channel Islands: sent via Royal Mail and expected to arrive within 2-10 working days* from dispatch. Please note we can't provide tracking for Channel Islands orders.

Free shipping on orders over £40: sent via Evri and expected to arrive within 1-2 working days* from dispatch.

• *Please note that these are not guaranteed services and unfortunately delays can occur. In our experience DPD has been the most reliable service, but we recommend choosing your delivery service based on your own experience to your particular postal address. If you aren't going to be home, use the Evri or DPD service to re-direct your parcel to another day or to be picked up elsewhere.

To find your tracking reference, click View Your Order in your email receipt and follow the link. This will give you an indication of whether or not delivery has been attempted yet. If you can't access your tracking reference, please contact us.

If you have not received your parcel after 5 working days of placing your order, and have not had any emails informing you of any delays, please get in touch.

If you have chosen to have your order delivered by Royal Mail, and your tracking reference states that delivery has not been attempted, unfortunately we can't make any claims with them until 10 working days have passed. After the 10 working days have passed from dispatch, if you still don't have your order and delivery has not been attempted, we will send you out a replacement. Please get in touch with any problems.

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FREE COLLECTIONS: Local pick up is available free of charge from our headquarters in Totterdown, Bristol. Your order can be collected from our yellow lockers at the front of our premises at a time to suit you.

Once you've placed your order, we'll email you with a unique combination code and locker number as soon as it's ready (usually within 1-2 working days.) Please kindly collect your order as soon as you are able to.