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Local pick up is now available. Collection is from our yellow lockers at the front of our premises in Totterdown, Bristol. Once you've placed your order, we'll email you with a unique combination code and locker number as soon as it's ready (usually within 1 working day, no more than 4 days total.) Please collect your order as soon as you can to free up the locker space again.

Postal delivery within the UK has a flat rate of £3 for orders under £40 (free for orders over £40). We don't offer any International Shipping. 

Goods are usually dispatched the next working day after receipt of order. You can expect your package to arrive within 3-4 working days from dispatch.

Most UK deliveries are sent via Royal Mail 2nd class post. If you need a tracking number please contact us. Larger parcels may be sent with DPD. If you would prefer a Signed For or Tracked service for a UK delivery, please get in touch by email to arrange this before ordering.

If you have any instructions to make delivering your parcel to your address easier, please use the comments section when ordering. Alternatively, please email us jayne@hairyjaynehandmade.co.uk straight after ordering.

If you have not received your parcel after 5 working days of placing your UK order, and have not had any emails informing you of any delays, please check with your local Post or Royal Mail Sorting Office as the parcel may be with them. (They don't always leave the red cards). If they don't have it and you still haven't seen it, please do get in touch with us as soon as possible.