Terms & Conditions

‘We’ or ‘Us’ refers to Hairy Jayne Ltd.

Registered address: Studio 6, Tunstall Studios, 34-44 Tunstall Rd, London, SW9 8DA.

All our prices are shown in Pound Sterling and exclude postage & packaging fees.

Payments by credit or debit card are made via PayPal’s secure website. Payment for your order is due at the time of placing the order. You will receive an receipt for your order via email. If an item ordered is out of stock, we will email as soon as possible to offer the nearest equivalent or to ask if you’d prefer a refund.

When purchasing products from this website it is recognised and accepted that some natural ingredients, essential oils in particular, may still cause sensitivity in susceptible individuals and that We can not be held responsible for such occurrences. While all products have been tested by cosmetic chemists and have passed the legal requirements outlined in Cosmetic Products (Safety) Regulations, those with very sensitive skin are encouraged to purchase the smallest sized product available and to perform a patch test on the skin for any adverse reactions.

All products are made by hand and although every care is taken to avoid this, there may be slight variations from one batch to another. As many of the ingredients in the products used are natural they are crop dependent which may result in small inconsistencies from batch to batch, but this does not affect the performance of the products at all. Chemicals used in mass produced products to guarantee a constant viscosity and consistency are not used in Hairy Jayne products, so some separation may occur. It is recommended that the products are stored away from direct sunlight and that the caps are replaced when not in use. If any separation does occur, simply shake the product before use, the performance of the product won’t be affected.

Returns Policy

If you wish to return a product for any reason, you must notify Us within 7 days of receiving your order with your reason for returning the goods. Please note that due to the nature of the products, only products which have been used once or twice can be accepted for a refund. All re-delivery costs will be your responsibility, unless the goods are found to be damaged or faulty. All goods must be returned within 14 days of you receiving them. Once We have received the goods, the refund will be issued via PayPal. Please notify Us of incorrect, missing or damaged goods within 3 days of receiving them. Please check your parcel carefully upon receipt of it.

Privacy Information

The privacy and security of your personal information is our priority. We are committed to protecting your privacy and will never disclose your personal details to anybody. We use the information you provide to complete orders, keep you informed of the progress of your order and to send you further information regarding Hairy Jayne Ltd. You can unsubscribe from emails at any time. Your email address or any other information about you will never be passed on to third parties.

Cookie Policy

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics.

As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.