Delivery

Delivery is within the UK and EU countries only.

Goods are usually dispatched the next working day after receipt of order. You can expect your package within 3-4 working days if ordered in the UK. Over very busy periods (like Christmas) if there are any slight delays you will be informed via email.

Standard UK delivery is with Royal Mail. It is a flat rate of £2 for orders up to £25 and free with orders over £25. If you have any specific instructions regarding delivery of your parcel, please use the comments section when ordering or send an email to jayne@hairyjayne.co.uk straight after ordering. For EU countries, the flat rate is £6.00, regardless of the order size. All deliveries are via Royal Mail 2nd class service so don’t have tracking numbers. If you would prefer Signed For or Tracked please get in touch by email to arrange.

If you have not received your parcel after 5 working days of placing your UK order, and have not had any emails informing you of any delays, please check with your local Post or Royal Mail Sorting Office as the parcel may be with them. (They don’t always leave cards – which is naughty). If they don’t have it and you still haven’t seen it, please do get in touch ASAP!